Coronavirus – Our Flexible Rebooking Policy

Because of the Coronavirus pandemic we have updated our booking terms and conditions. So that in the event of cancellation due to genuine Coronavirus restrictions, the customer now has the flexibility to move their holiday dates. The dates can be changed to any available date up to the end of 2021 (the ‘flexible rebooking policy’). This will not incur any additional charges, but dates are subject to availability.

flexible rebooking booking guarantee

Bed & Breakfast bookings

B&B room stays of 2 nights or less are payable in advance. However there is complete flexibility to move bookings up to the end of 2021 in the event of Coronavirus restrictions.

For stays of over 2 nights:

  • Low deposit of 30 – 50% is required to secure your booking
  • Balance not due to be paid until 28 days before your holiday, in case of late changes to Coronavirus guidance
  • Complete flexibility to move bookings up to the end of 2021 in the event of Coronavirus restrictions
  • Due to low deposit and late balance payment, no refunds are offered in the case of cancellations.

Gite and Glamping bookings

  • Low deposit of 30 – 50% is required to secure your booking
  • Balance not due until 28 days before your holiday, in case of late changes to Coronavirus guidance
  • Complete flexibility to move bookings up to the end of 2021 in the event of Coronavirus restrictions
  • Due to low deposit and late balance payment, no refunds are offered in the case of cancellations.

Coronavirus Booking Guarantee Terms & Conditions

30% Deposit

Bookings made with this Guarantee will require only a 30% deposit at the time of booking.

Balance payment 28 days before holiday

A balance payment for the full amount will be due 28 days before the holiday starts, when you can be confident that your holiday is going ahead.

Flexible Rebooking Policy

In the event of cancellation due to Coronavirus restrictions, the customer has the flexibility to move their holiday to any available date up to the end of 2021 (the ‘flexible rebooking policy’). With no additional charges and subject to availability.

The customer must notify us by 12 noon of the day, 2 days prior to the start date of the holiday (the ‘rebooking deadline’) if they wish to make use of the flexible rebooking policy.

If the customer does not notify us by the rebooking deadline, we will assume that the holiday will be going ahead. And therefore the flexible rebooking policy will no longer apply.

In the event that the customer does not subsequently check in on the holiday start day, the full payment will be forfeited, and no refunds will be made. This is in line with the clear and express terms of this Guarantee.

Any deviation from these clear and express terms are entirely at our discretion, with the exception of subsequent local or national restrictions being imposed after the rebooking deadline. In which case the flexible rebooking policy would still be applied.

Coronavirus restrictions

The flexible rebooking policy is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations related to self-isolation, illness, weather, or other reasons. 

In the event that the customer uses the flexible rebooking policy and chooses a date where the same accommodation is only available at a higher price, the additional prevailing rate for the stay will be due.

Cancellations

Due to the flexible rebooking policy, the low deposit and late balance payments, no refunds are available to the customer on any funds paid to Le Moulin de St Blaise (either the deposit or the balance payment). 

If the customer fails to pay the balance by 28 days prior to the holiday start date, the deposit may be deemed to be forfeited, and the booking cancelled. In such an event the flexible rebooking policy will no longer apply.

Insurance

We recommend all travellers take out additional cancellation insurance to cover their holiday, in the event of cancellations other than Coronavirus restrictions.